Refund Policy

Last updated: 2026-03-23

1) Digital products

Because we deliver digital goods (software/OTT/subscriptions/licenses), refunds are limited once delivery/activation information has been provided.

2) Eligible cases

• We could not deliver the product within the confirmed time and no suitable replacement is offered.
• Delivered item is not as described and we cannot fix/replace it.
• Technical issue from our side prevents delivery and cannot be resolved.

3) Not eligible for refund

• User changed mind after delivery.
• Issues due to wrong info provided by customer (wrong email/phone/device details).
• Third-party platform/provider restrictions, policy changes, or account actions beyond our control.
• Any request involving illegal/unauthorized use (cracked, hacked, shared accounts etc.).

4) Services (SEO / website / marketing)

Service payments may be non-refundable once work has started. If a project is cancelled, we may refund the unused portion after deducting work already completed.

5) How to request a refund

Contact support with your order details and payment reference. We will review and respond within a reasonable timeframe.

6) Refund method

Refunds, if approved, are processed to the original payment method or another mutually agreed method.